A Partner, not a Vendor
5 reasons our clients keep coming back.
Chocolate and peanut butter, Timon and Pumbaa, Meryl Streep and Stanley Tucci—some things are simply better together.
At Designcraft, we believe our best results happen when we partner with our clients, working in tandem to realize a clear vision. Instead of acting as just another vendor, we want to be the Abbott to your Costello, collaborating with you to create something special.
Here are a few reasons why we’re different from your typical prototype shop:
1. We speak your language.
Time and again, we’ve seen clients disappointed by vendors who didn’t understand their design intent. Because we speak your language, we know what questions to ask to avoid costly miscommunication.
While other shops will simply build whatever files they are sent, we examine them through a highly creative and technical lens, like a true partner.
“Many of our staff have backgrounds and education in Industrial Design. We can envision what our customers’ design intent is, because we speak the same language, even if they are working in a discipline we have less experience with.”
- Blake, Designcraft Program Manager
2. We ask the tough questions.
Or at least, we ask questions you might not have thought to ask yet.
Our team is more than happy to help you think through aspects of your project that might not be clearly defined. We’ll ask about your vision, intent, purpose, audience, and finish, defining success before we even get started.
“If a customer doesn’t bring up exactly what they want the final product to look like, I do.”
- Stephen, Designcraft Technical Sales
3. We help navigate the trade-offs.
A tight budget or strict timeline can feel limiting to a client. But instead of saying “here’s a quote,” we say “here are your options.”
We often recommend alternative fabrication or finishing processes that can yield superior results, speed up the process, or save money.
“We point out possible issues or ask for clarification on what you want, rather than what’s the easiest result for us to deliver. We can develop a personalized plan to meet your needs. It may not be everything you want, but it can be everything you need, and at the best price we can offer.”
- Casey, Designcraft Vice President
4. We solve problems other shops can’t (and sometimes create).
We know that we may not always be your cheapest option. But we stand by the quality of the craft and the unmatched creativity of our team (and so do our long-term customers).
Time and again, our clients come to us with the toughest jobs. They bring us designs that must be perfect, knowing we’ll deliver. And sometimes, they even bring us jobs after trying a cheaper option, coming to Designcraft to fix what went wrong.
“We once lost an order because the customer went with a cheaper option. We explained how much work goes into painting custom parts, but they wanted to try and save money. That shop ended up doing a poor job, and we earned future orders because they learned the importance of quality work.”
- Stephen, Designcraft Technical Sales
5. We value relationships.
Designcraft works to build a dependable, mutually beneficial relationship with all of our clients. We will impress you with our clear communication, efficient performance, and remarkable results. Earning your trust is paramount, and it is very important to us that we earn and sustain that trust.
“We find that, when we build trust and a process with a client, it makes their job easier and they come back again and again.”
— Samantha, Designcraft Technical Sales
